Adding automation tools to your pharmacy will help you meet customer expectations for quick prescription filling and mail-order pharmacy services. This can help you achieve growth and stay competitive as the market changes.
Increase Filling Speed
Customers expect prescriptions to be filled quickly and conveniently. Using an automated system can help you meet that demand. Automated pharmacy systems streamline productivity and improve your workflow. By reducing the time spent on filling orders, you’ll reduce fill times, and easily offer same-day or next-day refills.
Increasing filling speed will help you stay competitive, and can keep your customers from switching to Amazon pharmacy.
Better Customer Service
Before pharmacy automation systems, pharmacists spent a lot of time manually counting, filling, and labeling each prescription. With automation technology up and running in your pharmacy, you have more time for other tasks, such as performing health screenings and immunizations. You will also have time to provide exceptional customer service.
When it comes to customer service, you can easily outperform Amazon. As a local pharmacy, you’re able to create personal relationships with your customers, answer important patient questions regarding drug interactions, and exceed customer expectations. Your customers will be more satisfied if they have direct access to a pharmacist and get answers they can trust.
Reduce Costs and Waste
The Amazon pharmacy can keep its prices low and customers will expect the same from their local pharmacies. Automated pharmacy systems can help you keep costs down by preventing waste. For example, if you need to draw three grams from a ten-gram vial by hand, you may have to discard the vial. An automated system is sterile and capable of drawing from the same vial twice. This reduces waste and results in long-term savings, allowing you to set competitive prices.
Your pharmacy provides local expertise to your customers. You can offer your community up-to-date health and safety recommendations that are relevant to your customers. You’re aware of any health concerns in your area, and you can provide personalized information and advice to improves customer health outcomes.
Local customers also rely on you for clinical services such as immunizations, and other important information such as drug interactions and dosing. Learn to leverage your local expertise to go above and beyond the Amazon pharmacy.
As a local pharmacy, you have an advantage over Amazon when it comes to personal and professional connections. Your business builds personal relationships with customers in your area, and you also have connections with local doctors, hospitals, specialists, and other healthcare providers. Your connections are a great resource for your customers, and this is a service that Amazon pharmacy can’t provide.
Amazon’s mail-order pharmacy may be convenient, but they don’t have a physical location. Your pharmacy can offer the same fast filling and delivery as Amazon, and you have the added benefit of a physical location. You’ll be available for in-person customer support, and customers can pick up refills rather than waiting for the mail to arrive. Having a physical location also means you can quickly and efficiently correct any errors in prescriptions, and ensure your customers always have the medications they need.
Customers expect their medications delivered quickly, accurately, safely, and confidentially. As a local pharmacy, meeting these new consumer expectations may take some restructuring. Understand your points of value, and think about the benefits your pharmacy offers that Amazon doesn’t have.
Then increase your speed. The right pharmacy automation system can help you keep up with consumer expectations. Noritsu will partner with you to analyze your workflow, offering you multiple levels of technology solutions to streamline your productivity. We’ll help you choose the right technology that makes logistical and financial sense, and help you stay competitive in this changing market.